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Privacy Policy
This Privacy Policy explains how Lizaro Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and the steps available to manage your data.
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Information we collect and why we use it
Lizaro Casino may handle information that identifies you, relates to your account or is connected with how you use the website. The information collected depends on the services you use, the information you provide and the checks that may be required before or during your play. We aim to collect information that is reasonably needed to operate the website, provide services, protect players and meet applicable obligations.
In this review
Types of information
- Account details, such as your name, date of birth, username, password, contact details, account preferences and responsible gambling settings.
- Verification information, which may include identity documents, proof of age, proof of address or other information needed to confirm your identity and eligibility.
- Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and records of related communications. Payment details may be processed through payment service providers.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone and general information about how you access the website.
- Usage information, including pages visited, features used, session information, interactions with the website and records of support requests.
- Marketing and communication information, such as your preferences, responses to communications and records of whether you have opened or interacted with certain messages.
How information is used
- To create, maintain and administer your account and provide the services you request.
- To process deposits, withdrawals and other account transactions, and to keep accurate financial records.
- To verify your identity, age and account information, including checks designed to prevent identity misuse, fraud, money laundering and other prohibited activity.
- To communicate with you about your account, transactions, service notices, security matters, support requests and changes to the website or this policy.
- To understand website performance, troubleshoot technical problems, improve features and make the service easier to use.
- To send promotional communications where permitted and in line with your preferences. You can withdraw consent to marketing at any time.
- To meet legal, regulatory, compliance, record-keeping and responsible gambling obligations that apply to the operation of an online casino.
Where information is requested for account, verification, payment or compliance purposes, choosing not to provide it may mean that some features cannot be provided or that an account or transaction cannot be completed. We may also combine information collected through the website with information generated through your account activity or communications with us.
Cookies, sharing and data security
Cookies and similar technologies
The website may use cookies and similar technologies. These are small files or identifiers stored on, or associated with, your device. They can help the website remember your preferences, keep an account session working, support security, measure website use and understand which features are useful. Some cookies may be placed by service providers that help operate analytics, security, payment or technical functions.
You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notice before a cookie is stored. If you disable certain cookies, parts of the website may not work correctly, and some account or security functions may be affected. Cookie settings do not necessarily remove information that has already been collected for account, transaction or legal purposes.
When information may be shared
Personal information may be shared where reasonably necessary to provide the service or meet an applicable obligation. This may include sharing relevant information with payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other suppliers that assist with the website. These parties should only receive information relevant to the services they provide or the purpose for which the information is shared.
Information may also be disclosed where required or permitted by law, to protect the security and integrity of the website, to investigate suspected fraud or misuse, to respond to a valid legal request, or to protect the rights and safety of players and others. Service providers may operate in different countries, so information may sometimes be processed outside Australia. Where this occurs, reasonable steps should be taken to handle the information appropriately and securely.
Protecting information
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and internal procedures. No website, system or method of transmission can be guaranteed to be completely secure. You should keep your account credentials confidential and contact support promptly if you believe your account or information may have been compromised.
Retention and your privacy rights
How long information is kept
Personal information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, fraud prevention, business records or other legitimate operational purposes. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, payment, communications and compliance records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Requests you can make
Subject to applicable requirements and reasonable verification of your identity, you may ask about the personal information held about you and request that it be handled appropriately. Your available choices may include:
- Access: request a copy of, or information about, the personal data associated with your account.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: ask for your data to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for a period required by law or for another valid purpose.
- Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. You can also use an unsubscribe option included in a promotional message where one is available.
- Information about handling: ask general questions about how your information is collected, used, shared or retained.
To exercise your data rights, request access, request correction or deletion, or withdraw consent to marketing, email support@lizaro-casino.best. Please describe your request clearly and include enough account information for the request to be located. Do not send payment passwords or other unnecessary sensitive information by email. We may need to ask for additional information to verify that a request comes from the relevant account holder. This helps protect account information from unauthorised disclosure.
A request may be limited, delayed or refused where this is permitted or required by applicable rules, including where responding would affect the rights of another person, compromise security, interfere with fraud prevention or conflict with record-keeping obligations. If a request cannot be completed in full, an explanation will generally be provided.
Changes and privacy questions
This Privacy Policy may be updated from time to time to reflect changes to the website, the services, information-handling practices or applicable requirements. The updated version will be made available on this page, and the date or version may be updated when appropriate. You should review the policy occasionally, particularly before providing new information or using a new website feature.
If you have a question about this Privacy Policy, believe that information connected with your account is inaccurate, or want to exercise one of the rights described above, contact support@lizaro-casino.best. Privacy requests are considered on the information available and the requirements that apply to the relevant request.
This policy should be read together with the website terms, responsible gambling information and any notices presented when information is collected. Those documents may explain additional requirements for account use, payments, verification and communications.
